Each Shelly Cubarney Pottery product is handmade and unique. No two are alike. Natural inconsistencies occur in each piece, between each firing, and depending on what part of the world the original clay was sourced. We are not a "production pottery" that promises perfection or uniformity in our work. What we do promise, however, is that each piece is lovingly crafted, glazed, kiln-fired and shipped by Shelly Cubarney from her Pennsylvania studio. Please note: no refunds given. I do my best to ship asap. Once it leaves my studio I have no control over how fast it moves.